Return Policy for Isla Palma Singer Island Reservations

We understand that sometimes circumstances can change, and you may need to modify or cancel your reservation. If you booked through a third-party such as AirBNB, VRBO or Booking.com please refer to the third-party refund policy and work with that platform directly.

If you book direct such as on IslaPalmaSingerIsland.com, phone or email, please read the below policy.

1. Cancellations and Modifications: a. For cancellations made within 24 hours of booking, a full refund will be provided, provided that the check-in date is at least 14 days away. b. For cancellations made more than 24 hours after booking and at least 14 days before the check-in date, a refund will be provided minus a cancellation fee equal to 20% of the total reservation cost. c. For cancellations made less than 14 days before the check-in date, no refund will be provided.

2. Early Departures: a. If you choose to leave before the scheduled check-out date, no refund will be provided for the remaining nights.

3. No-shows: a. If you fail to arrive and check-in on the scheduled date of your reservation without prior notification, no refund will be provided.

4. Extenuating Circumstances: a. In the event of extenuating circumstances, such as severe illness, natural disasters, or travel restrictions imposed by government authorities, we may consider exceptions to our return policy. You will need to provide valid documentation supporting your claim, and any refund or modification will be evaluated on a case-by-case basis.

5. Payments: For reservations less than 30 days in length, full payment is required upfront at time of booking. For reservations more than 30 days, specific lease agreement terms may apply.

6. Deposits: a. Reservations more than 30 days may require a deposit. The deposit amount and any applicable terms and conditions will be clearly stated in the reservation details. A Reservation deposit to hold a reservation will typically be 1/2 upfront and remaining balance 30 days before check-in unless written otherwise. Security deposit will be refunded within a specified timeframe after the check-out date, provided there are no damages or violations of our rules during your stay.

6. Communication and Notifications: a. All cancellations, modifications, and refund requests must be communicated through the platform or by contacting our customer support directly. b. We recommend that you review your reservation details and communicate any changes or cancellations as soon as possible to ensure a smooth process.