FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions (FAQ) – Isla Palma Singer Island

Parking:

Q: Is parking available for guests at Isla Palma Singer Island?

A: Yes, Isla Palma Singer Island has its own parking lot. Each reservation at Isla Palma Singer Island includes one designated parking spot. If you require additional parking spaces, please make a request prior to booking, as additional fees may apply.

Guest Parking:

Q: Is there guest parking available within the building?

A: Yes, there are two guest parking spots available for the building. If you would like a designated guest spot, please make a request prior to booking, as additional fees may apply. Street parking is prohibited.

Boat Parking:

Q: May I park my boat?

A:  No. We are not allowed by the city for guests to park any size boat in our parking lot. Isla Palma Singer Island can do our best to try to help you in making arrangements.

Check-in and Check-out:

Q: Can I request an early check-in or late check-out?

A: Early check-ins and late check-outs can be accommodated on a case-by-case basis, subject to availability. Additional fees may apply for these services. Please contact our management team in advance to discuss your specific needs.

Beach Amenities:

Q: Are beach towels, beach chairs, and umbrellas provided at Isla Palma Singer Island?

A: Yes, we provide beach towels, beach chairs, and umbrellas for our guests to enjoy during their stay.

Pet Policy:

Q: Are pets allowed at Isla Palma Singer Island?

A: Yes, we do welcome dogs as part of our pet-friendly policy. No other types of animals allowed unless explicitly agreed upon prior to booking.

Q: How many dogs can I bring if I book a one-bedroom unit?

A: Guests booking a one-bedroom unit are permitted to bring one dog.

Q: What is the dog policy for two-bedroom units?

A: For guests booking a two-bedroom unit, two dogs are allowed.

Q: Is there an additional fee for bringing pets?

A: Yes, an additional pet fee will be applied for each dog to cover the cost of additional cleaning and maintenance. There may be an additional fee after checkout if pet waste is left inside the unit. Please contact us for specific pricing details.

Q: Are any other types of animals allowed?

A: No, we only allow dogs as part of our pet policy. No other types of animals are permitted on the property.

Smoking Policy:

Q: Is smoking allowed at Isla Palma Singer Island?

A: No, smoking is strictly prohibited within our property. We strive to maintain a smoke-free environment for the comfort and safety of all guests. Designated smoking areas may be available; please inquire with our staff for more information.

Party Policy:

Q: Can I host parties or events at Isla Palma Singer Island?

A: No, we do not permit parties or events at our property. We prioritize creating a peaceful and enjoyable atmosphere for all our guests, and large gatherings can disrupt this ambiance. We kindly request that guests respect our policy in this regard.

Refunds Policy 

Q: Can I request a refund for my booking at Isla Palma Singer Island?

A: The availability of refunds depends on your booking method and platform. If you booked through a third-party platform like Airbnb, VRBO, or Booking.com, you should refer to the refund policy of that specific platform and work directly with them for any refund requests.

Q: What if I booked directly through IslaPalmaSingerIsland.com, phone, or email?

A: If you made a direct booking through IslaPalmaSingerIsland.com, over the phone, or via email, please carefully review our refund policy. The specifics of your refund eligibility are outlined in detail on our website.

Q: How do I modify my reservation if my plans change?

A: For reservation modifications, please refer to our Reservation Modification Policy, which provides guidance on how to make changes to your booking.

Q: What should I do if I have questions or concerns about my booking and potential refunds?

A: If you have any inquiries or concerns regarding your booking or our refund policies, please feel free to reach out to our management team. We are here to assist you and provide clarification as needed.

 

 

At Isla Palma Singer Island, we aim to provide a comfortable and convenient experience for all our guests. If you have any further questions or special requests, please don’t hesitate to reach out to us. We’re here to ensure your stay is as enjoyable as possible.

Isla Palma Singer Island Designated Parking Spaces
Bring Your Dog!
Isla Palma Singer Island provides guests with beach towels, beach chairs and umbrellas to enjoy the beaches.

112 Claremont Lane, Palm Beach Shores, FL, 33404
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Stephanie Barrett profile picture
Stephanie Barrett
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I loved the location! It was a very close walk to good restaurants and the beach. The host and Chris were very attentive to all of our questions and needs. My dog was also comfortable. Thank you for a great stay!
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Adam Rosenberger profile picture
Adam Rosenberger
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Well kept apartment and grounds in walking distance to the beach, inlet and Sailfish Marina. The on-site staff Christopher and other guests were friendly and accommodating.
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Teresa Parrella profile picture
Teresa Parrella
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Such an awesome place and experience!! The inside is just like the pictures - modern, clean, includes everything, has laundry, spacious, full kitchen, lots of sleep space and the people are all so responsive and friendly. Definitely looking to come back and stay longer
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Tara Mitchell profile picture
Tara Mitchell
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We enjoyed our four-week Isla Palma-based winter vacation. Unit 2 provided us with the accommodation we were looking for in a quiet and comfortable residential setting. Those in adjoining units were friendly and courteous and we found the nearby access to the beach, wildlife preserves and local diving site a big plus. Chris McRoberts provided a warm welcome and a friendly feel to daily living at Isla Palma. He was on hand to fix a reluctant shower drain and help me get a temperamental gas barbeque fired up. His cordial interactions added useful information about where to go and what to do while visiting the local area. When it comes to furnishings and appliances, the central AC was quiet and easy to control with its digital thermostat. There were, however, a couple of other things we put on our “it would be nice to have” list. The first is an exhaust fan over the stove that would extract cooking odors. The fan on the microwave simply spread those odors throughout the unit. Another useful addition would be a lamp and some extra seating in the living room. That’s a pretty short list and a testimony to a nice place for a vacation, one that we will fondly recall.
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Gabe Sevigny profile picture
Gabe Sevigny
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Was a great place wish we could of stayed longer, everything is clean, wonderful location, comfy bed!
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Andreia Lara profile picture
Andreia Lara
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Paulina Skowron profile picture
Paulina Skowron
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We rented unit #4 for our first vacation with our 4 month old daughter, so it was important for us to find an affordable place to stay which included 2 bedrooms, 2 bathrooms, a kitchen and laundry for this reason. We had never previously been to this location, and read all of the reviews for Isla Palma before booking so that helped set our expectations. Pros - can’t beat the location! Singer Island is wonderful and has local restaurants and shops that you can walk to and scenic streets to stroll around. We really liked this area - the beach is gorgeous, clear water and not too cold. The rental is super close to the ocean and close to beautiful views from the nearby marina. The walk from the street entrance to the sand is also really pretty - while the rental building is older, the unit had an updated kitchen, bathrooms, appliances, etc. which seem to be well cleaned and maintained - Christopher is truly available 24/7 and is extremely quick to respond to questions and requests. He also lives on the property and checks in often to make sure your needs are met Cons - while the unit definitely meets all of your basic needs, it could have a few more things in it to make it cozy - there wasn’t a coffee table in what is a larger living room area, windows wouldn’t open, etc. - if you are planning to cook in the unit often, there isn’t a lot of silverware/pots/mugs to use - while the unit does have beach chairs and umbrellas to borrow, they are a bit run down. We opted to rent loungers and umbrellas on the beach, which were comfortable and convenient but expensive ($60 per day for 2 loungers + umbrella) - parents: if you’re planning to use the unit’s pack and play, definitely bring your own sheets or consider bringing your own pack and play instead - again, first time traveling with a baby so maybe this is common sense but I found the one that was provided to be gross (lots of stains/yellowing) and was so happy that we decided to bring our own at the last minute - we were disappointed by the outdoor space - the area in the back with the hot tub and grill looked a bit junky and we didn’t end up using it much. We used the front balcony a lot which was nice, but the space is definitely small - as others noted, Chris does share information about his political beliefs. We expected this after reading reviews so it wasn’t surprising when they came up. I don’t share his beliefs and while I do think it’s unnecessary for him to discuss them with guests, it didn’t bother me and it was a relatively short conversation
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michael cristopher manzano ceballos profile picture
michael cristopher manzano ceballos
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We went for my birthday and really the experience was very nice. everything was clean at check in was very simple and in fact we left about 30 minutes late in and we had no problem has a very beautiful beach nearby and the deal
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yanexis espinosa profile picture
yanexis espinosa
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Lugar comodo y espacioso, estuvieron al pendiente todo el tiempo por si necesitabamos algo, recomendado
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Jacob Cummings profile picture
Jacob Cummings
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This place is awesome close to the beach, spacious, and very clean.

Beautiful & Modern!

We were fortunate enough to find this completely furnished and fully loaded home for our getaway trip to Singer Island.The unit was beautiful, modern and had great amenities.Our two favorite things were the hot tub and the air hockey table which was in our unit. The state of the art washer and dryer were very useful after our trips to the beach. Important to note how close this property is to the AMAZING beach nearby. The sand is so white and soft, and the water is so clean. Beautiful yactch watching right from the shore... All in all it was a wonderful trip...

Evelyn B

Wonderful Stay With My Family!

I had a wonderful stay at Isla Palma with my family. The place is decorated to perfection, with modern furniture and wonderful kitchen. It's stocked with all necessities for cooking, beaching or staying in and relaxing. The cleanliness was A+! The rooms were so spacious and we all slept great on the comfortable beds! We can't wait to return.

Heleena F

Very Clean! Definitely Coming Back!

This condo was very clean and management was very helpful. This has a great location with a very fair price. My kids and I will definitely be back to this beautiful location. This place also has very friendly and helpful neighbors. Don’t miss out on a great opportunity!!

Marc G

Everything You Need!

The home is in a perfect location. Just a few minutes from the beach and if you have kids a cute playground. You will find everything you need inside from cooking supplies to beach chairs and beach towels. Home was spotless when arrived, check-in was super easy and all the Vacasa team was very helpful when needed. Definitely planning a trip back soon!

Vero A

112 Claremont Lane, Palm Beach Shores, FL, 33404